Return & Exchange

Return & Exchange

The policies, terms and conditions written below conduct the use of Flomors.

The use and placement of any order include your agreement to follow and be bound by the stated terms and conditions.

Flomors reserved the rights to change the terms and conditions from time to time without prior notice.

RETURN & EXCHANGE POLICY 

Flomors’ return and exchange policy is applicable only to transactions made within www.flomors.com.

All transactions are final once payment is received.

In cases where customers wish to return or exchange an item from Flomors, customers must contact Flomors’ Customer Care in advance and wait for Customer Care Department response to continue further with the request. Customer Care Department will respond to customers’ requests within 1 x 24 hours.

Return and exchange requests are only available for return or exchanges regarding sizes. Return and exchange requests regarding colors and designs will not be taken into consideration by Flomors Management. Return and exchange requests regarding other issues will be assessed case by case by Flomors Management. Flomors Management reserved the rights to make the final decision and to accept or deny any return and exchange requests. Flomors Management will only provide return and exchange for item(s) that are still available in stock.

Flomors is not responsible for the loss or damage of items requested for return and exchange without confirmation from Flomors Customer Care Department. Flomors is not liable to respond to any return and exchange request without confirmation from Flomors Customer Care Department.

Return and exchange requests must be sent within 3 working days (working days refer to Monday to Saturday; Sunday is excluded) from the date of receipt. Requests sent after the 3 working-day period will not be taken into consideration.

Customers are responsible to ensure that items mailed back to Flomors Management must be packed and secured in its original packaging properly, with the complete attributes as how the item was originally shipped to customers. These attributes include item’s undamaged price tag, complete transaction receipt and undamaged packaging. The items that customer wish to return or exchange must be unworned and unwashed. Flomors Management will not proceed with the return and exchange further if the requirements above are not fulfilled.

Flomors Management will not proceed with the return and exchange further if the item under request does not reach Flomors Management. Flomors is not responsible for the loss or damage of items during the mailing process.

Customers are fully responsible to bear any additional cost necessary to complete the return and exchange process, such as shipping fees and etcetera.

Feel free to contact Flomors via WA (+6281259999761) or via email (hiflomors@gmail.com) for questions and further information about Flomors' Return and Exchange Policy.

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